Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Kindly refer to (Terms and Conditions for Use of the Website) for details.
For Cancellations, please contact us via contact link.
Changes in Tariffs, bookings etc. by JUPITER INTEGRATED SERVICES PVT LTD
Prices of the service providers and the itinerary are subject to change or alteration before or during the tour without notice due to natural calamities, major currency fluctuations, increase in rates of service providers, cancellation/postponement of trade fairs, increase in government taxes or other matters outside the control of JUPITER INTEGRATED SERVICES PVT LTD & hereby reserves the right to change without prior notice the tariff charged by JUPITER INTEGRATED SERVICES PVT LTD to the User and to claim any increase in the tariff from a User if: (i) The increase in tariff of the tour is 5% or more of the invoiced tariff and such increase is caused by any changes or increases made by a service provider at/during the time of actual travel by the traveler, cancellation/ postponement of services, changes in government taxes, natural calamities, or other matters outside the control of JUPITER INTEGRATED SERVICES PVT LTD; or (ii) The increase in tariff of the tour is 3% or more of the invoiced tariff and such increase is caused due to currency fluctuations.
In case of an increase in tariff as stated in (i) and/or (ii)above, JUPITER INTEGRATED SERVICES PVT LTD shall generate a new invoice in this regard, which shall be sent to the User via email. The User shall pay such increment within 48 (forty-eight) hours of receipt of the invoice. If the User fails to make such payment, it will have deemed to have cancelled the booking and the clauses pertaining to cancellation due to changes as provided in this clause herein below shall apply.
The User may be permitted to cancel their bookings in the event of any change in trade fair periods and in the event of cancellations the User shall be liable to pay JUPITER INTEGRATED SERVICES PVT LTD cancellation charges or individual hotel and/or airline cancellation charges, as the case may be, for all such cancellations.
If the User does not inform JUPITER INTEGRATED SERVICES PVT LTD of its intention to cancel its booking within 72 (seventy-two) hours or within the cancellation time stated by the hotel from the date of intimation of the change, it shall be deemed that the User shall continue with the booking irrespective of the change. All such intimations by the Users are required to be by e-mail only to the following e-mail address [websales@ JUPITER INTEGRATED SERVICES PVT LTD].
Upon cancellation, the User shall be required to inform JUPITER INTEGRATED SERVICES PVT LTD if it does not receive a confirmation email for the cancellation within 3 (three) days of such cancellation and JUPITER INTEGRATED SERVICES PVT LTD shall not be liable for costs or damages arising because of a failure of the User to notify JUPITER INTEGRATED SERVICES PVT LTD that it has not received the cancellation confirmation. In the event of cancellation, the following cancellation charges shall apply and be payable by the Use as mentioned in the website against the hotel, sightseeing, transfer or the package.
In case of a cancellation under this clause, JUPITER INTEGRATED SERVICES PVT LTD shall refund to the User the amount paid by the User less any cancellation charges. Such refund shall be made within 7 (seven) days of confirmation of the cancellation if the payment had been made by credit card, and upon confirmation of cancellation.
Circumstances can change due to events beyond the control of JUPITER INTEGRATED SERVICES PVT LTD, such as major road works necessitating route changes, hotels undergoing renovations due to unforeseen circumstances and the like. Where JUPITER INTEGRATED SERVICES PVT LTD is made aware of any such changes sufficiently in advance, it shall endeavor to notify the traveler directly. It is to be noted that JUPITER INTEGRATED SERVICES PVT LTD reserves the right to make such changes without prior intimation to the traveler.
Restaurants in various countries may close or the management of certain hotels may change without prior notice to JUPITER INTEGRATED SERVICES PVT LTD, and in such case JUPITER INTEGRATED SERVICES PVT LTD reserves the right to change the services attached to the hotel, including meal arrangements of a traveler if the circumstances make it necessary to do so. The User shall be intimated of any changes including but not limited to changes in the tariff, price changes, trade fair periods, hotel name changes, hotel renovations and other important information, if any at regular intervals via emails, which shall be sent to the email address supplied by the User to JUPITER INTEGRATED SERVICES PVT LTD. The User will be deemed to have received such intimations unless it notifies JUPITER INTEGRATED SERVICES PVT LTD otherwise for the preceding period. It shall be the responsibility of the User to inform JUPITER INTEGRATED SERVICES PVT LTD of any change in email address for receipt of such intimation and JUPITER INTEGRATED SERVICES PVT LTD shall in no way be responsible if the User does not receive such intimations due to its failure in informing JUPITER INTEGRATED SERVICES PVT LTD of such change in email address.
If the User makes any changes in a booking, such change shall be deemed to be a cancellation of the original booking and the making of a fresh booking and the cancellation policy as provided in clause 1.14 below shall apply.
Additional charges might apply to amendments made within 3 (three) days of arrival and these will be advised on a booking by booking basis. If, after arrival at a hotel, a traveler decides to depart early from the hotel, some hotels charge for all nights booked, or a fixed charge in addition to the number of nights used. In such a case the User shall ensure that the traveler obtains from the hotel, a written confirmation of the date and time of departure if the User is desirous of a refund for the amount not charged by the hotel.
If a traveler extends his stay at a hotel, the tariff at which the traveler stays the extra days shall be at the sole discretion of the hotel and the costs incurred by the traveler for such extended stay shall be at the cost of the traveler. JUPITER INTEGRATED SERVICES PVT LTD shall not be liable to pay for such additional stay.
If the number of apartments booked by the User is reduced this may be defined as a cancellation to extent of the number of apartments so reduced and the cancellation policy contained in clause 1.14 may apply. JUPITER INTEGRATED SERVICES PVT LTD shall endeavor to have charges for such cancellations waived but does not make any assurance of success in this regard.
If any User wishes to change the date of travel, such change must be dealt with by the User at its own risk directly with the airline. If no seats are available in the class first requested for by the User, the airline may offer a seat in another class and may impose a supplemental charge which shall be borne by the User.