Online Booking Terms and Conditions
PART A: General terms and conditions.
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Management of the website and content-
This website is owned and managed by Jupiter Integrated Services Co. Pvt. Ltd The website shall be known and referred to as jupiterworld.travel. All references to Jupiterserv.com shall be deemed to mean a reference to JSI. All information and content provided on this website shall be the sole copyright of JSI and all rights for distribution are reserved with JSI.
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Bookings-
Bookings can be made by an individual or a legal entity through its employee/s (hereinafter referred to as the "User"). It is clarifying that the User may or may not be the traveler
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Manner of making bookings-
Bookings can only be made through the login screen of the website;
(ii) telephonic booking at the numbers specifically provided for in the website
(iii) by visiting the branch offices of JSI. However, bookings for travel of less than three days can only be made by sending an email to the following email address websales@Jupiterserv.com. Such bookings shall be subject to availability and operational viability. In no case shall a booking request by telephone be entertained at any telephone numbers other than those listed for that purpose.
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Binding contract-
All booking requests made by the User ……………………………………………..shall be deemed to be an offer to enter into a legally binding contract on the terms and conditions set forth herein. These terms and conditions shall become a binding contract between Jupiterserv.com and the User upon transmission by Jupiterserv.com of a confirmation of the reservation via email. It shall be the responsibility of the User to read all the documentation about the booking and further ensure that it is fully aware of all the terms and conditions in respect of such booking including any special conditions. The User shall further ensure that the traveler has been made aware of the terms and conditions including any special conditions as stated above prior to the date of travel.
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Tariff-
The User shall be responsible to pay the price shown on the invoice which supersedes any rate shown elsewhere. The rates offered by Jupiterserv.com are specifically restricted for the use of the User. In no circumstances, may the User disclose or market the rates published by jupiterworld.travel, any information relating to it or these terms and conditions to anyone who is not some employee or personnel of the User whether within or outside the territory of India. Jupiterserv.com hereby reserves the right to cancel all bookings and terminate with immediate effect all contracts without notice or any liability to the User should the User be in breach of this condition
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Invoicing-
All booking requests shall be invoiced in accordance with the tariff schedule of Jupiterserv.com which is prevalent at the time of invoicing of the booking to the User. Jupiterserv.com will issue electronic invoices for bookings made and the same shall be sent to the User on a real-time basis. All invoices shall be due and payable immediately upon the transmission of the invoice without any discount, set-off or any other claim the User may have against jupiterworld.travel. Payment is required to be made by credit card, debit card or by net banking.
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Confirmation-
Jupiterserv.com will issue a confirmation immediately on payment of the invoice amount.
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Changes in Tariffs, bookings etc. by Jupiterserv.com-
Prices of the service providers and the itinerary are subject to change or alteration before or during the tour without notice due to natural calamities, major currency fluctuations, increase in rates of service providers, cancellation/postponement of trade fairs, increase in government taxes or other matters outside the control of Jupiterserv.com& hereby reserves the right to change without prior notice the tariff charged by Jupiterserv.com to the User and to claim any increase in the tariff from a User if:
(i) The increase in tariff of the tour is 5% or more of the invoiced tariff and such increase is caused by any changes or increases made by a service provider at/during the time of actual travel by the traveler, cancellation/ postponement of services, changes in government taxes, natural calamities, or other matters outside the control of jupiterworld.travel; or
(ii) The increase in tariff of the tour is 3% or more of the invoiced tariff and such increase is caused due to currency fluctuations.
In case of an increase in tariff as stated in (i) and/or (ii)above, Jupiterserv.com shall generate a new invoice in this regard, which shall be sent to the User via email. The User shall pay such increment within 48 (forty-eight) hours of receipt of the invoice. If the User fails to make such payment, it will have deemed to have cancelled the booking and the clauses pertaining to cancellation due to changes as provided in this clause hereinbelow shall apply.
The User may be permitted to cancel their bookings in the event of any change in trade fair periods and in the event of cancellations the User shall be liable to pay Jupiterserv.com cancellation charges or individual hotel and/or airline cancellation charges, as the case may be, for all such cancellations. If the User does not inform Jupiterserv.com of its intention to cancel its booking within 48 (forty-eight) hours or within the cancellation time stated by the hotel from the date of intimation of the change, it shall be deemed that the User shall continue with the booking irrespective of the change. All such intimations by the Users are required to be by e-mail only to the following e-mail address sales@jupiterserv.com. Upon cancellation, the User shall be required to inform Jupiterserv.com if it does not receive a confirmation email for the cancellation within 24hours of such cancellation and Jupiterserv.com shall not be liable for costs or damages arising because of a failure of the User to notify Jupiterserv.com that it has not received the cancellation confirmation. In the event of cancellation, the following cancellation charges shall apply and be payable by the Use as mentioned in the website against the hotel, sightseeing, transfer or the package.
In case of a cancellation under this clause, Jupiterserv.com shall refund to the User the amount paid by the User less any cancellation charges. Such refund shall be made within 7 (seven) days of confirmation of the cancellation if the payment had been made by credit card, and upon confirmation of cancellation.
Circumstances can change due to events beyond the control of jupiterworld.travel, such as major road works necessitating route changes, hotels undergoing renovations due to unforeseen circumstances and the like. Where Jupiterserv.com is made aware of any such changes sufficiently in advance, it shall endeavor to notify the traveler directly. It is to be noted that Jupiterserv.com reserves the right to make such changes without prior intimation to the traveler.
Restaurants in various countries may close or the management of certain hotels may change without prior notice to jupiterworld.travel, and in such case Jupiterserv.com reserves the right to change the services attached to the hotel, including meal arrangements of a traveler if the circumstances make it necessary to do so. The User shall be intimated of any changes including but not limited to changes in the tariff, price changes, trade fair periods, hotel name changes, hotel renovations and other important information, if any at regular intervals via emails, which shall be sent to the email address supplied by the User to jupiterworld.travel. The User will be deemed to have received such intimations unless it notifies Jupiterserv.com otherwise for the preceding period. It shall be the responsibility of the User to inform Jupiterserv.com of any change in email address for receipt of such intimation and Jupiterserv.com shall in no way be responsible if the User does not receive such intimations due to its failure in informing Jupiterserv.com of such change in email address.
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Changes in bookings by the User-
If the User makes any changes in a booking, such change shall be deemed to be a cancellation of the original booking and the making of a fresh booking and the cancellation policy as provided in clause 1.14 below shall apply.
Additional charges might apply to amendments made within 3 (three) days of arrival and these will be advised on a booking by booking basis.
If, after arrival at a hotel, a traveler decides to depart early from the hotel, some hotels charge for all nights booked, or a fixed charge in addition to the number of nights used. In such a case the User shall ensure that the traveler obtains from the hotel, a written confirmation of the date and time of departure if the User is desirous of a refund for the amount not charged by the hotel.
If a traveler extends his stay at a hotel, the tariff at which the traveler stays the extra days shall be at the sole discretion of the hotel and the costs incurred by the traveler for such extended stay shall be at the cost of the traveler. Jupiterserv.com shall not be liable to pay for such additional stay.
If the number of apartments booked by the User is reduced this may be defined as a cancellation to extent of the number of apartments so reduced and the cancellation policy contained in clause 1.14 may apply. Jupiterserv.com shall endeavor to have charges for such cancellations waived but does not make any assurance of success in this regard.
If any User wishes to change the date of travel, such change must be dealt with by the User at its own risk directly with the airline. If no seats are available in the class first requested for by the User, the airline may offer a seat in another class and may impose a supplemental charge which shall be borne by the User.
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Maximum number of bookings-
Bookings made through the website may be made for up to 09 (nine) persons only per booking transaction.
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Bonafide reservations-
The User hereby undertakes to make only bona fide bookings and Jupiterserv.com hereby reserves its right to cancel any such bookings made by a User which in its view have not been made in a bonafide name and/or for bonafide purpose
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Accuracy of User Information
The User hereby represents and warrants that all information given by it to Jupiterserv.com with respect to any bookings is accurate and correct including spellings of names and birthdates as required for the issuing of tickets and vouchers. If it appears to the User upon receipt of the confirmation from Jupiterserv.com that any such information has been stated incorrectly it shall be the User's duty to intimate Jupiterserv.com of such error forthwith. Further, the User shall indemnify and hold Jupiterserv.com harmless from any loss, damages or claims arising thus provision of incorrect or inaccurate information by the User to Jupiterserv.com or failing to intimate Jupiterserv.com if any such information is incorrect upon receiving the confirmation from Jupiterserv.com
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Vouchers-
It shall be of the duty of the User to provide the traveler with all the necessary and relevant vouchers. Such vouchers must bear the booking id and booking reference numbers provided by Jupiterserv.com to the User. The issuing and cancellation, vis-a-vis the traveler, of all vouchers shall be the sole responsibility of the User.
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Cancellations-
When a booking is cancelled at request of the User Jupiterserv.com shall send a confirmation of cancellation. It shall be the duty of the User to inform Jupiterserv.com if such confirmation has not been received within 3 (three) days of requesting such a cancellation and Jupiterserv.com shall not be liable for costs or damages arising because of a failure of the User to notify Jupiterserv.com that it has not received the cancellation confirmation. In the event of cancellation, the following cancellation charges shall apply and be payable by the User as mentioned in the website against the hotel, sightseeing, transfer or the package.
The above cancellation charges can be amended by Jupiterserv.com at any time at its sole discretion. Such changes will be binding on a User only in respect of those bookings that have not been confirmed. In respect of bookings that have been confirmed, the cancellation charges specified at the time of confirmation of the booking shall apply.
If the User has already made full payment of the booking, Jupiterserv.com shall refund the amount to the User after deducting the relevant cancellation charges. The User shall indemnify and hold Jupiterserv.com harmless against all loss, costs, damages, charges and expenses incurred by Jupiterserv.com because of any cancellations made.
No refund shall be made on partially un-utilized air tickets or land arrangements or services.
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Disputes-
1.Complaints-Complaints against any service provider (such as airline, hotel, trade fair organizer, conference facility provider, etc.) should be reported to the relevant service provider on the spot. In any event, Jupiterserv.com must be informed of all complaints against a service provider or against Jupiterserv.com within 10 (Ten) days of the event giving rise to the complaint. Jupiterserv.com shall not be liable to User or the traveler for any problem which could have been rectified during the travel period had the service provider been made aware of it.
2.Invoices-The User must intimate Jupiterserv.com of any dispute regarding any invoices with full details of the dispute within 7 (seven) days of the issue of the invoice; failing which the User shall be deemed to have accepted the correctness of the invoice
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Visa Letter Requests-
Letters may be issued by Jupiterserv.com at its sole discretion and strictly on the understanding that travelers will stay in the hotel booked and return home after their trip, provide the whole package is booked thru jupiterworld.travel. Jupiterserv.com reserves the right to refuse to provide any such letter if it becomes apparent that they are being requested solely as a means of providing entry into a country for travelers. Jupiterserv.com will not represent the traveler for applying Visas on its behalf. It is the traveler’s/User's responsibility to comply with all the requirements of the respective consulates to obtain the visa. Jupiterserv.com shall not be liable or responsible for any additional expenses incurred due to non-availability of visa, In case of refusal of the visa all cancellation charges as stated in clause 1.14 shall be applicable.
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Information-
All travel related information, hotels, airlines and reports on the website of Jupiterserv.com are accurate and true to the best of its knowledge. However, Jupiterserv.com shall not be liable in any way to the User or to any third parties should any such information or reports prove to be incorrect or incomplete or inaccurate in any way.
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Intellectual Property-
The User shall, in no case, use the name, logo, any trade marks, copyrightable material, including but not limited to, trade names, domain names, inventions or other intellectual property including information found on this website, (hereinafter referred to as "IPR") without the prior written approval Jupiterserv.com Pvt. Ltd. It is further clarified, that all such IPR is and shall remain the property of Jupiterserv.com Pvt. Ltd and in no event, shall the User have any rights with respect to the same. Nothing contained herein shall at any time during the continuation of this Agreement or after the expiry or earlier determination thereof give or be deemed to give or shall be intended to give or confer upon the User any right, title or interest or claim in or to any IPR and the IPR shall continue to vest solely and absolutely in favor of the Jupiterserv.com Pvt. Ltd.
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Third Party Intellectual Property-
This website also contains certain names, logos, trade names, domain names, copyrightable material, or other intellectual property including information found herein which is owned by third parties and used by Jupiterserv.com Pvt. Ltd pursuant to a license, a list of which is stated on the website (hereinafter referred to as "Third Party IPR"). The User shall, in no case, use Third Party IPR without the prior approval of the third party to whom such Third Party IPR belongs. It is further clarified, that all such Third Party IPR shall remain the property of the third party to whom it belongs and in no event, shall the User have any rights in respect of the same. Nothing contained herein shall at any time during the continuation of this Agreement or after the expiry or earlier determination thereof give or be deemed to give or shall be intended to give or confer upon the User any right, title or interest or claim in or to any Third Party IPR. Further, the User shall indemnify and keep indemnified Jupiterserv.com Pvt. Ltd against any losses or damages that Jupiterserv.com suffers because of use of Third Party IPR by the User without consent from the relevant third party.
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Relationship between the Parties-
The relationship between the User and Jupiterserv.com is that of purchaser and vendor and in no case shall the User misrepresent their relationship with Jupiterserv.com in a way that could be construed to mean that the User's business is in any way related to that of Jupiterserv.com or its related companies.
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Limitation of Liability-
1.21.1 Jupiterserv.com is only a travel organizer and does not own, control or operate any airline, any shipping company, coach or coach company, hotel transport or any other facility or service mentioned on this website, all of which are owned by third party service providers. At Jupiterserv.com extreme care is taken while selecting all the ingredients of any package offered. However, since Jupiterserv.com only selects and inspects the service from the service provider and has no control over the management or operation of the service, Jupiterserv.com shall not be responsible for any injury, death, loss or damage of any nature whatsoever arising directly or indirectly out of the actions, omissions or default of a service provider.
1.21.2 Jupiterserv.com shall not be liable for and shall be indemnified and held harmless by the User in respect of any loss (direct, indirect or consequential) or third party claims (including any cancellation fees) suffered as a result of any incorrect or incomplete details in the booking made by the User
1.21.3 Jupiterserv.com is not responsible for any losses due to change in a trade fair period or cancellation of the trade fair.
Jupiterserv.com is not liable or responsible for any overstay expenses due to delay or change in flight timings which shall be at the sole cost of the traveler. However, Jupiterserv.com shall provide assistance to the best of its abilities.
Jupiterserv.com shall not be liable or responsible for any changes in schedule by a service provider, including due to overbooking or defaults of the service provider, weather conditions, local strikes, war, quarantine or other causes not in the control of jupiterworld.travel. All such loses shall be borne by the traveller.
Jupiterserv.com shall, under no circumstances, be liable for any loss of baggage, goods, air tickets, passport, cash, traveler’s cheques or any other travel document or item owned by the traveler, howsoever caused, whether on tour or at any of their offices or by their general sales agents due to any reason such as theft, fire, floods or human error.
In case Jupiterserv.com is liable to the User and the traveler for claims arising under any booking the maximum amount of Jupiterserv.com liability shall be 100% (one hundred percent) of the charges due to be paid by the User for that booking.
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Governing Law-
All tours will be operated in accordance with the laws of India and these terms and conditions shall be governed by the laws of India
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Dispute Resolution-
Disputes, if any, will be subject to the jurisdiction of the courts of Mumbai.
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Entire Agreement-
The terms and conditions contained in the following documents shall comprise the entire agreement between the User ………………………………and Jupiterserv.com Pvt. Ltd
(i) the Online Booking Terms and Conditions;
(ii) Privacy Policy;
(iii) General Terms of Use of Website; and
(iv) In case of group bookings made by a User, the Group Booking Terms and Conditions or in case of individual bookings, the FIT Terms and Conditions
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Third party websites, products and services-
(i) As a convenience to you, the Website includes links to the websites of third parties. We do not scrutinise or examine third party websites or any goods or services sold on them. We do not endorse the content of third party websites or any goods or services sold on them. You use third party websites at your own risk. You should carefully review all terms and conditions, including the privacy policy, of any third party you use via the Website.
(ii) We have no responsibility or liability for any competition organised by a third party which you enter via the Website. Your entry will be subject to the terms and conditions, including the privacy policy, of the third party and the third party will be solely responsible for all queries arising out of the competition and the fulfilment of any prize or other reward.
(iii) Part of the Website may contain advertising or sponsorship by third parties who are responsible for ensuring that material included on the Website is accurate, complete, true and not misleading and complies with all relevant laws and codes. We will not be responsible to you if such third party material is inaccurate, incomplete, untrue, misleading or non-compliant with relevant laws and codes.